Terms & Conditions

 

Pricing

Product and delivery prices are current at the time of issue and are subject to change at any time without notice.

 

Payment & Data

Purchases online are handled by the PayPal secure website. None of your card details will be stored on our website.

We are provided with details of your name, address, email and contact number via paypal for purpose of the order and details will be past to the courier for delivery. The data will only be used for this purpose.

We keep a receipt of the transaction for our financial accounts only.

 

Breakages/ Returns

We take great care to ensure your items are packaged securely and safely. In the unlikely event that your item or package is damaged in transit please contact us within 3 days of delivery. 

 

If the item(s) needs to be returned you will be responsible for paying for the return postage costs which are non-refundable unless it is the result of our error (incorrect or defective item).

We will require a receipt / proof of purchase to complete your return.

 

You may return most new, unopened items bought online within 14 days, in their original packaging, unless they have been made for a specific order.

Refunds can take up to 28 days from receipt of the item(s).

 

Care instructions

Please read the candle care instructions to ensure safety while using our products and to help get the most out of your candle.

 

Production and delivery times

Please allow up to 7 working days to receive your order.

Most items are ready to be posted the next day although the 3 wick candless are poured to order and may take longer.


UK Orders up to £35 - Flat Rate £3.50 

UK Orders over £35 - Free Delivery

 

If you have any further questions or queries please contact us, we aim to respond within 24 hours.